Support & Maintenance
Typically eKaya WEB Services clients choose to implement a Content Management System (CMS) like Joomla that allows them to manage part or their entire website themselves. However, from time to time they may require consulting or other help with their websites e.g. alter websites, installing and setup of apps (components/ modules/ plug-ins), publishing newsletters, updating calendars. Normally we quote a body of work, with a minimum charge of one hour at R199.00 per hour.
Our Support Plan takes the hassle and worry out of maintaining a website. It is a discounted, pre-paid plan of website support or maintenance time. Support Plans are services where clients may not have adequate internal expertise or simply do not have the time and/or staff to manage their website and updates themselves. Some clients have such infrequent updates it is not cost efficient to perform the work in-house.
Remote support e.g. setting up your email account on your PC/ laptop, etc. also available.
eKaya WEB Services are happy to manage your web site on an on-going basis. You pay for the time you use* in 30 minute increments with a minimum of 30 minutes per job. No jobs are done without written (ticket) request from the client. Support Plan clients also receive priority on their updates, with most changes performed within one working day. See the table below for Support Plan pricing and order your plan today to take the hassle out of managing your website whilst improving its results.
* Please note Support Plans are not for major web site upgrades/ over hauling/ migration, which must be quoted separately.
** Only when bought in advance.
*** Expires if not used in set time.